United A/C Privacy Policy, plainly stated.
We collect only what we need to help you, we do not sell your personal information, and we respect your choices. Here is exactly what we gather, why, and how we handle it — in plain English, not legalese.
The information we actually use.
We collect only what we need to answer your questions, schedule your service, and improve the site. We do not sell your personal information — and this page lays out plainly what we gather and why.
Contact Details
When you reach out, we collect the name, email, phone, and address you provide so we can respond, confirm your appointment, and send the technician to the right place.
Service Information
Details you share about your system or problem — equipment type, symptoms, service history — so we can help you accurately and keep a useful record for future visits.
Site Analytics
Basic, aggregated data about how visitors use the site (pages viewed, general location, device type) helps us improve it. This is standard web analytics, not personal tracking.
Cookies
Small files that help the site function and remember preferences. You can decline non-essential cookies, and we default to the more privacy-preserving option where a choice exists.
Communications
Records of your interactions with our assistant and team — so we have context on your requests and can serve you better without making you repeat yourself.
Nothing We Do Not Need
We do not collect financial account numbers, government IDs, or sensitive data through this site. If a service ever requires more, we tell you clearly and ask first.
This policy is a plain-English draft prepared for the site rebuild — the final version will be reviewed and confirmed before launch.
Used to serve you,
never sold.
Your personal information is used to provide and improve our service — full stop. We do not sell it to third parties, and we do not share it except as needed to serve you or as required by law.
We use reputable providers for things like scheduling, call handling, and analytics. They only receive what they need to do their job, and they are bound to handle it responsibly.
You can ask what we hold, request corrections or deletion, and decline non-essential cookies. Reach out any time and we will honor reasonable requests promptly.
Questions about your information? Contact us any time and a real person will help.
The full policy, in plain terms.
Information we collect
We collect information you give us directly (name, email, phone, address, and details about your service needs), information collected automatically through standard web analytics and cookies (pages viewed, device type, general location), and records of your communications with our assistant and team.
How we use your information
To respond to your inquiries, schedule and perform service, keep useful records for future visits, improve our website and service, and communicate with you about your requests. We do not use your information to make automated decisions that significantly affect you.
Cookies and analytics
We use cookies to help the site function and to understand, in aggregate, how it is used. Where a choice exists, we default to the more privacy-preserving option and let you decline non-essential cookies. You can also control cookies through your browser settings.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate (such as scheduling, call handling, and analytics tools), and only to the extent needed, or when required by law. Those providers are obligated to protect your data.
Data security
We take reasonable measures to protect the information we hold against loss, misuse, and unauthorized access. No system is perfectly secure, but we limit what we collect and restrict who can access it.
Your rights and choices
You may ask what information we hold about you, request corrections or deletion, and opt out of non-essential communications and cookies. Contact us and we will honor reasonable requests promptly, subject to any legal obligations to retain certain records.
Children’s privacy
Our services are directed to homeowners and businesses, not children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes and contact
We may update this policy as our practices or the law evolve, and we will post the current version here. For any privacy question or request, contact United A/C & Refrigeration using the details in the footer, or through the assistant.
Privacy questions, answered plainly.
The assistant can answer common privacy questions and route anything else to our team — any hour.
Do you sell my personal information?
No. We never sell your personal information. We use it to answer your questions and provide your service, and we share it only with the providers who help us operate — and only as much as they need.
What information do you keep about me?
Typically the contact and service details you provide (name, email, phone, address, and notes about your system or request) plus records of your communications with us. You can ask for a summary of what we hold at any time.
Can I ask you to delete my information?
Yes. Contact us and we will honor reasonable deletion requests promptly, subject to any legal obligations to keep certain records (for example, service or warranty documentation).
How do I control cookies?
You can decline non-essential cookies where the site offers the choice, and you can manage cookies through your browser settings. Essential cookies needed for the site to function may remain.
Is my conversation with the assistant private?
We keep records of assistant conversations to serve you better and avoid making you repeat yourself. That information is handled under this policy — used to help you, never sold.
How do I reach you about privacy?
Use the contact details in the footer or ask the assistant. A real member of our team will help with any privacy question or request.
Your data, your call.
If anything here is unclear or you want to exercise a privacy choice, reach out — a real person will help, and we will do the right thing.